THE DOUBLE ADVANTAGE / TORONTO'S BEST MOVE

 Ultimate Service®

When it comes to real estate, it seems like everybody talks about customer service. But service isn't just talk. At Coldwell Banker, we recognize that you want more than just conversation. You want a commitment to action. That's why we've created Ultimate Service® a system that puts you in control. Ultimate Service® delivers real value and assures you the highest possible level of customer satisfaction. 

1. We listen: We want to know what things are most important to you, the customer. Tell us. We'll listen.

2. Together we set our written service standards: Together we'll develop a customized service plan that reflects you specific needs. We will live up to these written commitments, or you have the right to cancel you Buyer's or Seller's agreement.

3. You evaluate us: When our job is done, we'll ask you to complete a Customer Satisfaction Survey telling us how we did and how we can improve.

The Result: Ultimate Service We take everything we've learned along the way and use it to continually improve the services we offer.

Coldwell Banker Concierge^TM

The Coldwell Banker Concierge™ Program introduces you to special programs for Coldwell Banker customers that can help you save time and money on a variety of goods and services that benefit homeowners.

These centralized services offer you convenience and peace of mind before, during and after your busy home buying or selling experience. Coldwell Banker is continually working towards 100% customer satisfaction by going above and beyond the traditional bounds of real estate service.

Please contact us for more information about the Coldwell Banker Concierge™ Program.

 

Not quite ready to buy or sell? Want to keep up to date on the housing market and mortgage rates? Need advice on renovations and home maintenance?

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Ultimate Service Surveys

We've surveyed thousands of customers from coast to coast. Their needs, wishes and expectations have helped us establish the high standards of performance we work so hard to provide to every customer - every time.

Thank you for selecting Coldwell Banker and your Agents, Steven and Pina to assist you with your recent real estate transaction. We sincerely appreciate your taking the time to fill out our customer satisfaction surveys.